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(i) Nature of functions/ services offered
(ii) Norms/ standards for functions/ service delivery -(Evaluation System)
Norms/ standards for functions/ service delivery - ( Student Support Services (SSS) )
(iii) Process by which these services can be accessed -(Evaluation System)
Process by which these services can be accessed -( Student Support Services (SSS) )
(iv) Time-limit for achieving the targets
(v) Process of redress of grievances